At Ever Ease, we want you to feel confident when ordering from us.
This Returns & Refunds Policy explains how returns, refunds, exchanges, and our 30-Day Comfort Guarantee work.
You may request a return or refund within 30 days of receiving your order.
To start a return, please contact us at:
Please include:
We offer a 30-Day Comfort Guarantee.
Try your Ever Ease shoes for up to 30 days. If they are not the comfort upgrade you expected, contact us and we’ll help you with a refund or return.
This guarantee applies to your first purchase of the product and is intended to let customers try the comfort and fit with confidence.
To be eligible for a standard return, items should be returned in reasonable condition, with no excessive wear, damage, stains, odors, or misuse.
We reserve the right to refuse a return or reduce the refund amount if the item is returned in unacceptable condition.
If you ordered the wrong size, contact us at:
We will help you with the best available option, which may include an exchange, replacement, or return depending on availability and your location.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
If the issue is approved, we may offer a replacement, refund, or another solution depending on the situation.
Unless the item is damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping fees, if any, are non-refundable unless required by law.
Once your return or refund request is approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
If you are located in the United Kingdom or European Union, including Ireland, you may have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, contact us at:
This right may be subject to certain exceptions and conditions under applicable consumer laws.
We may refuse returns for:
For return or refund questions, contact us at: